
About Heritage Hospitality Consulting
Heritage Hospitality is passionate about helping independent businesses thrive in this competitive and exciting industry.
It is a pleasure to work with a wide variety of private owners including independent hotels, exclusive use properties, private estates and tourism venues, to help drive both existing and new businesses forward, generating long term value and returns for clients.
We also work closely with a fantastic range of specialist industry suppliers to provide a one stop shop for whatever services you need help with.
Heritage Hospitality Consulting is headed up by Rosemary Spenke. Rosemary has spent her entire career in hospitality, and now provides consulting, professional support and hands on practical help to independent hospitality owners, who for whatever reason, are needing external support for periods of time to drive change and improvements in their businesses.
As a bit of background, Rosemary was brought up in hotels from an early age with parents who were both Chefs and who then went on to create two small luxury red star Scottish country house hotels; it was hence a natural progression to choose a hotel career! After securing a degree in Hotel and Tourism Management, she worked in some fabulous five-star hotels and restaurants in both France and the UK; working with Intercontinental Hotels, The Savoy Group of Hotels, Conran Restaurants and Malmaison Hotels. She then decided to join the family business back in Scotland, Balbirnie House Hotel in Fife, resulting in the development of an award-winning 4 red star country house hotel with Small Luxury Hotels of the World membership. After successfully building the family business, she moved on with the desire to attain a Strategic Marketing postgraduate diploma, and then to explore opportunities to work with other independent hospitality owners. Over recent years, Rosemary has acquired a wealth of experience, working with a wide variety of different client projects across the UK, including hotels, exclusive use venues and private estates. Firstly, entrusted to turn Kinross House Estate into a luxury exclusive use destination, developing a luxury brand and establishing the estate as Scotland’s most luxurious estate hire. And thereafter through the creation of Heritage Hospitalty Consulting in early 2020, to oversee a diverse range of hospitality projects for independent owners who are keen to drive their businesses further forward.
Women in Tourism Awards - delighted to be recognised amongst the Top 100 Women in Tourism for 2024.
Member of The Buell Group, a leading network of professional advisory and supply companies to the UK hospitality industry.
Member of The Scottish Tourism Alliance, the largest member organisation for tourism and hospitality businesses in Scotland and the leading representative body.
2022/23 alumni of the Scottish Enterprise Rural Leadership course.
Member of Scottish Land and Estates, championing and supporting rural businesses that provide economic, social and environmental benefit to the countryside.
Heritage Hospitality Business Values
Customer Excellence – continuously pursuing the highest standards of quality service
Passion and Knowledge - for all things hospitality-related
Integrity – demonstrating transparency, trust, honesty and open communication
Dependability – following through, following up as promised and being a company which others can rely on
Agility – adapting as needed to change and responding quickly to market needs and challenges